Question 1

How long does set-up take?

Accepted Answer

Most operators are sending quotes the same afternoon. Drop in your units, pricing and delivery zones, and you're ready to take bookings. There's no long onboarding before you see value. If you want a hand, the team will walk you through it.

Question 2

Do I need a card to start the trial?

Accepted Answer

No. The 14-day trial needs no card. You get the full thing, not a stripped-back version, so you can actually test it against the way you run your business.

Question 3

Can I import my existing bookings and clients?

Accepted Answer

Yes. You can bring your client list and existing bookings in so you're not starting from a blank page. Nothing gets left behind on your old system or spreadsheet.

Question 4

Do I need to be technical to use it?

Accepted Answer

Not at all. If you can run a bounce house business, you can run this. It's built for operators, not developers, and the setup is designed to be done by you on a normal weekday.

Question 5

Which payment processors do you support?

Accepted Answer

Payments run through Stripe, so deposits and balances land straight in your account. Clients can pay online when they book, and the rest is tracked for you.

Question 6

Can clients pay deposits online?

Accepted Answer

Yes. A client can check your availability, pick a unit, pay a deposit and sign the waiver in one go, even at midnight while you're asleep. You wake up to a confirmed booking.

Question 7

Do you charge transaction fees on payments?

Accepted Answer

No. There are no transaction fees added on top of what you take. What your client pays is what reaches you, minus only your payment processor's own standard fees.

Question 8

Can I take final balances and send reminders automatically?

Accepted Answer

Yes. Balance reminders go out on the schedule you set, so you stop chasing money over text. The system nudges the client for you until they've paid.

Question 9

Can I switch plans later?

Accepted Answer

Anytime, up or down. Start on the plan that fits today and move when your crew or your number of locations grows. You're never locked in.

Question 10

Do you offer annual pricing?

Accepted Answer

Yes. Paying annually saves you 25% compared to monthly billing. Every plan includes unlimited bookings and the full feature set either way.

Question 11

What's the difference between the plans?

Accepted Answer

Every plan has the same features and unlimited bookings. The plans differ on how many users, locations and brands you need. Solo operators start small and bigger teams scale up. You can also add extra users, locations or brands to any plan for $7 each per month.

Question 12

Are prices in USD?

Accepted Answer

Yes, all pricing is shown in USD by default.

Question 13

How do I get help if I'm stuck?

Accepted Answer

Real support from people who know the bounce house industry, not a bot reading from a script. Reach out and you'll get a straight answer from someone who understands what a Saturday looks like for you.

Question 14

Do you offer onboarding calls?

Accepted Answer

Yes. If you'd rather be walked through setup, the team will get you up and running so you're confident before your next event goes on the calendar.

Question 15

Is there support across time zones?

Accepted Answer

Yes. The team covers every major US time zone, so there's cover when you need a hand.

Questions, answered.

Getting started

Bookings & payments

Plans & pricing

Support

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